Coronavirus Disease (COVID-19)

LAST UPDATE – 1/10/2022

Dear Family Member or Caregiver:

ACHIEVE has developed a safety plan for reopening its day programs which addresses all requirements contained in the OPWDD guidance and the Agency’s NY Forward Safety Plan. In addition, we’ve developed a “Returning to Day Habilitation” video which features some of the changes put into place at our Day Habilitation locations. While we are excited to start the return of individuals to programming, our upmost priority is the health and safety of individuals served and staff members. We thank you for your cooperation during these unprecedented times.


1/10/2021 - Vaccination and Testing Policy

Good Afternoon Everyone,

I wanted to take a minute to provide you with a very important update regarding ACHIEVE’s COVID-19 Vaccination and Testing Policy.

As you know, COVID rates continue to rise and as such we continue to experience very large volumes of employee isolation, quarantine, and COVID spread, as well as increasing numbers of impacted individuals served.  As well, OSHA has issued its Emergency Temporary Standard which requires employers of 100 workers or more to publish its position, policies and procedures on COVID-19 vaccination and testing requirements.

As such, I wanted to inform you that effective February 1, 2022, all ACHIEVE Direct Support Professionals and Clinical Staff including Nursing, Behavior Specialists and Medical Liaisons, will be required to be vaccinated or test weekly. Effective April 1, 2022 weekly testing won’t be an option for these job titles, and all workers in these categories will be required to be vaccinated or have a medical/religious exemption approved and on file with human resources.

Please also be informed that all other employees (non-DSP and/or Clinical Staff) are strongly encouraged to obtain their vaccination and booster shot if eligible.  Effective February 1, 2022, those who are not vaccinated will be subject to the weekly testing requirement ongoing and/or until such time ACHIEVE decides to mandate vaccination for these other positions.

Please know that the Agency is setting up a time-limited, onsite testing option for unvaccinated employees. More detail will be distributed in the upcoming weeks and before the above mentioned effective date.

I do hope you understand and appreciate the critical public health and safety needs that drive this very difficult decision.

Thank you for all you do here at ACHIEVE.


Amy G. Howard, MSW
Chief Executive Officer

12/13/2021 - Vaccination Update

Good Morning Everyone,

You may have heard that Governor Hochul has issued a statewide mandate that masks be worn at all indoor public businesses and venues unless a vaccine mandate is in place. This goes into effect today and the order will be in place until January 15, 2022 at which time NYS will reassess the need for the mandate.  As a reminder, masking is required here at ACHIEVE so there shouldn’t be any additional impact for our employees or individuals served.

As well, I wanted to let you know that we are taking a couple of steps forward in an effort to increase our employee vaccination rates here at ACHIEVE.

Effective Monday, January 3, 2022, all new employees will be required to have their first dose of the two shot vaccination series or one shot of the Johnson & Johnson vaccine by their first day of employment.  That is, no employee will be onboarded on or after January 3rd, without having started or completed the vaccination series.

As well, the same standard will apply to all Residential Relief Workers.  This segment of our workforce will need to have received the first dose of the two shot vaccine series or one Johnson & Johnson by January 3, 2022 in order to be eligible to work at the agency.

I thank you in advance for helping us to make ACHIEVE the premier provider of services in our region, and for helping to ensure the safety of the individuals we serve, and each other.

Have a great day.


Amy G. Howard, MSW
Chief Executive Officer

11/18/2021 - OSHA Vaccination Mandate Update

Good Afternoon Everyone,

A couple of quick updates regarding my 11/12 email below.

OSHA has suspended the implementation of its vaccination requirement pending the litigation ongoing in the U.S. Court of Appeals. You can follow this story in the national news, and we are trying to understand what this will mean for ACHIEVE and the timelines noted below.  I will keep you posted if I learn anything new over the next couple of weeks.

Regarding the vaccine reward I mentioned previously, please know that I am still awaiting approval from NYS, but it is my understanding that Direct Support Professionals will be eligible for the $500 reward if they are fully vaccinated by the end of the first payroll period in December. Fully vaccinated, in this situation only, means receiving one shot of the Johnson & Johnson or two shots of the Moderna or Pfizer vaccine.  The wait period after does not apply.

If you are thinking about taking the vaccine and want to be eligible for the reward, you must act now. We will be expanding this reward to ALL ACHIEVE employees.

If you need help with scheduling your appointment or finding a place to get it, please contact your supervisor or call 211 as soon as possible.

Thanks for all you do everyone.


Amy Howard, MSW
Chief Executive Officer

11/12/2021 - OSHA Vaccination Requirements

Good Moring Everyone,

As you may have heard, OSHA has released guidance regarding vaccination requirements for employers with 100 or more employees.  This guidance applies to us here at ACHIEVE and I am working diligently with our Executive Management Team and colleagues across NYS to develop the best plan forward for our organization and valued employees, many of whom have varying views about the COVID 19 vaccine.

We are required to develop Agency policy and procedure regarding the COVID-19 vaccine that meets the OSHA Guidelines. While protocols are still being considered, I do want to share with you that I anticipate that beginning January 4, 2022, all unvaccinated employees will be required to show proof of a negative COVID 19 test weekly.  In order to avoid the weekly testing requirement, an employee can choose to become vaccinated. Again, these are OSHA requirements, which ACHIEVE is required to comply with and our team is doing our best to develop a strategy for such, while at the same time, respecting the differing perspectives we have in our workforce. The ultimate goal here at ACHIEVE is to preserve the health and safety of the individuals we serve and our valued employees.  This has been our shared goal since the start of this pandemic and will continue to be in all the days moving forward.

I also want to let you know that I have been made aware that there is a financial incentive that is forthcoming from the federal government for DSP’s who are vaccinated.  I am awaiting guidance on this before releasing further detail, but you will want to get your COVID 19 vaccine ASAP if you are on the fence and contemplating a decision.  And if you aren’t a DSP, don’t worry, we’re looking to expand this financial reward to others in the agency too. More to come on this.

Also, voluntary submission of proof of vaccination is easy!!  It is very important to do this so that you are eligible for the financial incentive mentioned above.

Thank you everyone!


Amy G. Howard, MSW
Chief Executive Officer

7/14/2021 - Programs Fully Reopening

Dear Supporter,

Through guidance by the Office for People with Developmental Disabilities (OPWDD), ACHIEVE has been able to resume full operations across our organization, and we wanted to provide a summary of what this easing in restrictions means for both staff and the individuals receiving programmatic supports.

Please see the letter above from Lisa Whitney, ACHIEVE Chief Operating Officer, outlining the details of our reopening plan.

We are very excited for our programming to open back up, and will continue enforcing all cleaning and distancing guidelines as outlined by the Department of Health and OPWDD to ensure the safety of our staff and individuals receiving supports. 

We thank everyone for the continued understanding and look forward to seeing everyone soon!

3/1/2021 - Ongoing Vaccination Efforts

Dear Supporter,

Vaccination efforts and education continue to be top priority across our agency, especially following the encouraging news from New York State that any individual with a diagnosed intellectual or developmental disability was eligible for the vaccine effective February 15th.  This opened up the opportunity to all individuals supported across ACHIEVE, and we thank New York State for recognizing the need to prioritize this population, as well as everyone who joined us in advocating for expanding eligibility for their inclusion.

We’re happy to report that through efforts across our agency as part of Phase 1A, an overwhelming majority of individuals supported in our Residential programming and our Direct Support staff have now received both doses of the vaccine, and we continue to work with community partners to both educate and vaccinate all eligible staff and individuals across the organization that wish to do so. 

1/4/2021 - Vaccination Update

Dear Supporter,

We’re encouraged by New York State’s decision to include individuals in our Residential program and the staff who support them in the first wave of COVID-19 vaccinations.  This is a much-needed first step towards a safe return to normalcy for many of our individuals, and we thank everyone who joined us in advocating for their inclusion in this first round.

Alongside other provider agencies across the state, we continue to monitor vaccine distribution and staunchly advocate for both those we support and the dedicated staff providing that care to be a priority as vaccination becomes more readily available.  This is critical to ensuring the health and safety of everyone across our organization, and we will actively encourage participation in these efforts.

11/6/2020 - Agency Update

Dear Supporter,

As we continue to experience an upward trend in the spread of COVID-19 in our community, I want to assure everyone that we are vigorously evaluating and monitoring best practices that will keep our staff and those they support safe. 

I’m incredibly pleased with the conservative measures we’ve put in place that have resulted in limited exposures across our agency over the last eight months, and I’m confident that this approach will continue to minimize spread to ensure everyone stays healthy and safe.

8/2/2020 - Opening Day Habilitation

Dear Family Member or Caregiver:

ACHIEVE is able to reopen day programs based on the guidance provided by OPWDD, our intended Phase 1 reopening start date is August 3rd, 2020. ACHIEVE has developed a safety plan for reopening its day programs which addresses all requirements contained in the OPWDD guidance and the Agency’s NY Forward Safety Plan. In addition, we’ve developed a “Returning to Day Habilitation” video which features some of the changes put into place at our Day Habilitation locations. While we are excited to start the return of individuals to programming, our upmost priority is the health and safety of individuals served and staff members. We thank you for your cooperation during these unprecedented times.

6/22/2020 - Visitation Update
June 22, 2020

Dear supporters,

You’ve likely seen that Governor Cuomo and OPWDD have provided some guidance allowing visitation in the homes to begin again. We are just as excited as we’re sure you are to be able to welcome you back! We will be making personal phone calls today to each individual’s loved one to explore your interest in scheduling a visit and to talk through our visitation procedure with you. All visits will be scheduled through our Division Managers, you may contact your loved one’s residential program directly for that contact information if you don’t have it. We look forward to seeing you!

6/4/2020 - Agency Update
June 4, 2020

Dear supporters,

As our region continues to strategically reopen, we here at ACHIEVE are working with organizations across the state to develop a vision for what that looks like for provider agencies. While the future is uncertain, it is clear that we will need to take a new look at our congregate day services in an effort to keep everyone safe and healthy.

At this time, the suspension of Day Habilitation and Site Based Prevocational Services programs continues across New York. Like schools, these are densely populated programs and the risk of exposure to the virus is higher, especially amongst an already immunocompromised population. As we continue to proactively develop these plans, social distancing, decreased density and personal protective equipment are all major considerations in how we move forward.
Our residences remain closed to outside visitors for now, while continuing to implement a revised, yet still conservative, staffing plan that minimizes the number of essential workers entering, reducing the overall risk of exposure to those in our care.
As we evaluate and plan for reopening our programs, our Leadership Team is also diligently working on a workforce reentry plan. This will be a slow, phased-in process that is being comprehensively developed to include cleaning routines, density and staffing patterns, health screening and personal protective equipment usage.
Finally, I must commend, once again, our workforce who is supporting the individuals in our residences during this unprecedented time. They have remained flexible, committed and, more than anything, loving and loyal, and I can’t thank them enough. These have been difficult times, and our staff have gone above and beyond in demonstrating what it means to be #ACHIEVEProud and #ACHIEVEStrong.
The outpouring of support over the last two months has been and continues to be overwhelming, and all of us at ACHIEVE are so grateful to be a part of such a tightly-knit community that comes together in a time of crisis. I look forward to the day when we can be together once again.
Stay safe. Be well.


4/23/2020 - Agency Update
April 23, 2020

Dear supporters,

Since the onset of this virus reaching our state, our teams have worked diligently and proactively with the New York State Department of Health and Office for People with Developmental Disabilities, as well as The Arc New York, to ensure that we were implementing best practices and adhering to all policies and procedures that put the safety and well-being of our individuals first.

These measures included suspending all day programming, temporarily ending visitation at our supported houses, implementing a shelter-in-place model for staffing at our houses to minimize potential exposure, cancelling community outings, and implementing personal protective equipment policies across the agency.  While these measures each brought their own challenges, the primary goal was to mitigate exposure of both our staff and individuals to this virus as it spread locally, and our staff worked tirelessly to prioritize everyone’s safety.

Our teams have been aggressively tracking the spread of COVID-19 throughout our community since it reached Broome County, and we’re proud of the groundwork that was quickly laid to ensure best practices were being adhered to in the interest of everyone’s safety.

While it’s unfortunate that we’re now seeing confirmed diagnoses in both the individuals we serve and the frontline staff that are supporting them, we continue that aggressive tracking and are in constant communication with our Program Managers to monitor any and all symptoms that may be appearing in our residences.  As cases are confirmed, we’ve taken a conservative staffing approach to mitigate any chances of potential exposure and again reduce the number of staff entering our houses and interacting with our individuals.

At this time, we remain focused on the recovery of all individuals we support and any staff who are grappling with this virus, as well as remain committed to protecting against the spread of the virus.  We’re optimistic, as we’ve already begun to see healing in several of our initially diagnosed individuals, and hope for their continued recovery, and will continue to do all we can to mitigate any potential exposure in our other residences.

It cannot be emphasized enough how much we admire the heart, determination, and willingness to serve that is being shown by employees across our great organization, some offering to shelter-in-place for as long as two weeks to combat this virus.  These are really challenging times, but we’ve ensured our staff are well-equipped, trained and prepared, and we have full confidence in their ability to fight this fight, and we’ve never felt more proud of these dedicated and incredible colleagues.

While it felt inevitable that this virus would one day reach ACHIEVE’s door, our leadership team is confident in both the efforts that have been, and will continue to be made to minimize the spread to both our individuals and our staff, as well as our community at large, and we remain committed to, and proud of our direct support staff who are heroically defending those we serve.

Thank you and stay healthy and safe.

4/15/2020 - Emergency Respite Program
We are excited to announce the opening of on-site emergency respite services for individuals with intellectual and developmental disabilities diagnosed with, or recovering from, acute COVID-19 symptoms, or requiring care while a family member is in recovery.

In partnership with the New York State Office for People with Developmental Disabilities, ACHIEVE is proud to assist the community in these difficult times and offer temporary emergency respite services across six counties for individuals who are leaving the hospital after a confirmed COVID-19 diagnosis and treatment, as well as individuals who are leaving the hospital after a confirmed COVID-19 diagnosis and treatment, as well as individuals who have been diagnosed as COVID-19 positive and are being diverted from hospitals because their symptoms don’t require hospitalization.

Located at ACHIEVE’s Cutler Pond Road day habilitation located in Binghamton, the 30 bed emergency respite services will be staffed 24 hours by highly trained registered nurses, licensed practical nurses and direct support professionals. All referrals will be made to the local NYS Office for People with Developmental Disabilities Regional Office, who will conduct pre-screening and make placement determinations, with an intended length of stay of two weeks or less.

As the Southern Tier’s largest provider of services to the intellectually and developmentally disabled, it’s vitally important for us to be a resource to the community and do our part to provide assistance to the disabled, their families, and our local hospitals, while maintaining the highest standards of safety and health. I’m grateful that we’ve been able to retain the dedicated and willing staff to make this program a reality and be a resource that the Southern Tier can utilize in a time of crisis.

4/9/2020 - Positive COVID-19 Cases
Alongside our friends and supporters, ACHIEVE is currently experiencing some of the more challenging days in our agency’s 68-year history.  We’re all in this together, and with the help and support of one another, will emerge from this crisis a stronger and more unified community.

Over the last twenty-four hours, it was identified that two individuals within our care tested positive for COVID-19. Plans are already in place to actively monitor the health and well-being of the other individuals and staff who have been in contact with them.

In consultation with the NYS Department of Health, our Residential Leadership and Nursing Teams, as well as our Direct Support Professionals, have implemented proactive measures to prevent the spread of the virus.  The safety and health of our staff and individuals is the highest priority at ACHIEVE, and while we were anticipating a positive diagnosis within our agency eventually, over the past weeks our Executive Team has taken a proactive approach to minimize the risk of infection, including implementing a series of measures directed by the New York State Office for People with Developmental Disabilities and Department of Health.

These challenges are very real, and I’m so proud of our frontline staff of nurses and Direct Support Professionals who are actively implementing every precaution to ensure the safety of our most vulnerable.  I want to personally extend my own gratitude, as well as that of our Board of Directors and leadership team, to each of them for their bravery and dedication to those we serve.  Our staff are such loving and caring people, and the individuals we support need them now more than ever. I appreciate, from the bottom of my heart, all that is being sacrificed and accomplished across our agency.

We will continue to implement and enforce best practices agency-wide to prepare our staff and our facilities for the apex and the height of this pandemic, and remain committed to doing all that we can to ensure the safety of those we serve and the dedicated staff members supporting them.

These are trying times, and I’m #ACHIEVEProud of the work being done across this agency to ensure the health, safety and well-being of every individual and staff member, and look forward to the day we can all truly be together as a community.

4/8/2020 - Shelter in Place Model
Starting this week, we began implementing “shelter in place” schedules for staff in our residences designed to limit and greatly reduce the amount of shift turnover and employees in and out of the IRA’s.  At this time, every IRA within ACHIEVE’s three county span has created and implemented these new staffing patterns.

ACHIEVE takes the care of the individual’s entrusted to us as a momentously important responsibility, and this was one of the last measures that could have been taken, and was taken with the utmost consideration and with great care. 

We want to acknowledge the Direct Support Professionals who have agreed to be a part of these extended shift models. Thank you for your willingness to continue to provide the utmost level of quality and care possible during this crisis.  Your dedication to our individuals and personal commitment to their safety are the backbones of our agency, and we cannot do any of this without you, and express our most sincere appreciation.  We are #ACHIEVEproud and #ACHIEVEstrong because of you.

Additional considerations that have been made at this time to limit community exposure for both staff and individuals:

  • “Runners” have been identified in each residence to assist with last minute, urgent or sudden needs that a staff on shift may encounter. 
  • Nursing staff will still be required to come in and out of the IRAs for assessment purposes. ACHIEVE is extremely lucky to have a team of skilled and experienced nurses who will continue to provide support to staff and individuals through this crisis.
  • Our staff continue to reinforce ACHIEVE’s visitor management system which we put in place about a month ago. Although no outside visitors are permitted at this time, employees entering a residence will be asked the three screening questions and have their temperatures taken.
3/19/2020 - Suspension of Programs
In an effort to minimize the spread of COVID-19, The Office for People With Developmental Disabilities has directed all providers to temporarily suspend operations of site-based day programs until further notice. 

At ACHIEVE, these closures include:

  • Day Habilitation Services – Suspended
  • Community-Based Prevocational Services – Suspended
  • Site-Based Prevocational Services – Suspended
  • Residential Visitation – Suspended, unless medically or clinically necessary

These are rapidly changing developments, and we’re committed to keeping this post updated as program statuses change.  We thank everyone for their continued patience and cooperation during these challenging times.

To read the full letter from Amy Howard, CEO of ACHIEVE, regarding the suspension of these services, please click here.

3/16/2020 - Limitation of Services
In an effort to do our part in preventing the spread of COVID-19, and with the support and cooperation of the families of the individuals we serve, we will be limiting our Day Habilitation services in all three counties, and requiring all employees who do not provide direct services, to work remotely for a minimum of two weeks.

This was a difficult decision to make, but one that our team feels is in the best interest of our employees, the individuals we serve, and our community as a whole.

ACHIEVE Day Habilitation Safety Plans

ACHIEVE is taking every precaution possible to ensure the safety of individuals and staff as we begin to re-open Day Habilitation facilities. To read more about the Day Habilitation Safety Plans see below:

Sanitation, Cleaning, and Prevention
What can we do to protect our individuals and our team from contracting the COVID-19?

Everyday Preventative Care!  Prevention is key!

There is currently no vaccine to prevent Coronavirus.  The best way to prevent illness is to avoid being exposed to the virus.  Below is a list of preventative measures to take to reduce the spread of respiratory illness:

  1. Education.  Education prompts best practice and minimizes unnecessary panic.
  2. Voluntary Home Rest.  Individuals should be staying home when they are sick with respiratory disease symptoms.
  3. Respiratory Etiquette.  Lead by example, cover coughs and sneezes with a tissue, then throw the contaminated tissue in the TRASH.
  4. Face Coverings. The CDC stated that they recommend that anyone who is going out in public areas cover their face with a cloth face covering. This could be a cloth face mask, a scarf or even a bandana. We request that anytime you are out in public on ACHIEVE business that you utilize a face covering as described. Our individuals should also be utilizing said face coverings, for their protection.
  5. Hand Hygiene.  Wash your hands often with soap and hot water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.  Wash your hands BEFORE all MEALS and snacks.
  6. Hand Hygiene.  Using soap and water when washing your hands is the best method for avid hand hygiene.  However, where water is not present, hand sanitizer is a great alternative.  Please do not use hand sanitizer if your hands are visibly dirty.  Use soap and water as the surfactants in soap lift soil and microbes from skin, allowing for a better clean.
  7. Environment.  Routinely clean living areas and frequently touched surfaces and objects, such as bathrooms, Kitchens, dinning room table, TV remotes, door knobs, toilet handles, telephones, etc.  Standard disinfectants are effective.  Make sure soap and sanitizer dispensers stay filled at all times.
Event Cancellations
25th Annual Pin Crushing Classic – April 4th

After much monitoring, deliberation and consideration, including feedback from some members of our Board, and in the interest of staff, individuals and doing our part for the health and safety of our community in the wake of COVID-19, the Pin Crushing Committee has made the difficult and unprecedented decision to cancel the bowling tournament for this year. To all the Pin Crushers out there, we extend our deepest apologies, but please know that we’ve already started planning and are looking forward to our 26th annual tournament in 2021!

ACHIEVE Summer Program

The Executive Leadership Team at ACHIEVE has made the difficult decision to suspend our Summer Program of 2020. We have been carefully watching and assessing the current environment, and making decisions to minimize risk to those we support. The decision to suspend the camp this year came with both sadness, but also with the pride of knowing that we continue to do all that we can to slow the spread of the virus in our community, and to prioritize the health and safety of the individuals and families we support, as well as our staff. In the coming weeks, we will be reaching out to families directly to assess the needs families may have for this summer and find ways we can offer support. Please contact Catina Sutton, Director of Family Supports and Services at 607-231-5209 with any questions or specific needs.

66th Annual Dinner Dance – June 5th

Although our 66th Annual Dinner Dance will not be held in person like prior years on June 5th, we WILL be hosting a virtual ACHIEVE Awards & Dance Party on June 19th at 7:00 p.m. In addition, our digital Event Page went live!  In lieu of tickets we are asking for donations, with a goal of raising $7,500, and you can help us reach that goal by starting your own fundraising Peer-to-Peer campaign page and sharing it with your friends and family! It only takes a couple minutes to set up!  Simply follow this link, click on Fundraise, answer a couple quick questions, set your personal fundraising goal, and share with your friends and family through email and social media!

It’s a great opportunity to tell others your personal ACHIEVE story and why you’re #ACHIEVEProud & #ACHIEVEStrong!

11th Annual Savor the Summer – August 20th

For over a decade ACHIEVE has hosted Savor the Summer. This tasting event has grown to become a premier event in the Southern Tier, thanks to the restaurants, wineries and craft breweries who have supported us! 2020 has presented many challenges for ACHIEVE, our amazing vendors, and our whole community. Share the Summerpresented by M&T Bank, was conceived to not only be a fundraiser for ACHIEVE, but a way for us to give back to the vendors and our community who have supported us through the years. Your $50 Share the Summer Passport has over $250 of saving towards dining at our incredible local restaurants, and can be purchased on our website. Your 2020 passport can be used throughout the rest of the year!


Support Our Community
At this difficult time in our community, we wanted to remind our ACHIEVE family to support our local restaurants, who are still open for takeout and delivery, serving up their delicious food. We want to recognize our AMAZING Savor the Summer vendors who give so much to our community, so please help us give back to them by considering placing an order! Another great way to help them is to purchase gift certificates now to use later! Thank you for giving back to your community by supporting local restaurants, and thank you ACHIEVE vendors, one and all!

News Articles

We’re Staying Busy!
Follow us on Facebook to keep up-to-date with how we at ACHIEVE are staying active during this time.



Protect Yourself and Others

Practice Social Distancing

Even if you feel well, stay at home as much as possible. In public, keep at least 6 feet distance from others. Avoid unnecessary appointments.

Wash Your Hands, Cover Your Cough

Cover your cough and sneezes. Use your elbow or a tissue. Avoid touching your eyes, nose, and mouth.
Wash your hands frequently with soap and hot water.

Take Caution with Those At-Risk

Take special caution to avoid exposing the elderly and people with underlying health conditions. Avoid visiting those most at risk, call instead.

What is COVID-19?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

To learn more about COVID-19, click here.

Public Health Statements

Stay up-to-date with COVID-19 news in your local county with published Public Health Statements.

Broome County Public Health Statements

Tioga County Public Health Statements

Chenango County Public Health Statements

NYS Department of Health COVID-19 Information


Infectious disease experts say most cases of COVID-19 are mild to moderate, like the common cold. But it can be more severe in older adults and people with chronic health conditions.

Most of the early reported cases had contact with a seafood and live animal market, suggesting an animal source of the outbreak. However, most cases are now likely to be spread from person to person by droplets when coughing. Since this virus is very new, health authorities continue to carefully watch how this virus spreads.

There are simple steps you can take to help protect yourself and your family.

To learn more, click here.

Feeling Stressed about COVID-19?

Managing Anxiety in an Anxiety-Provoking Situation

The outbreak of COVID-19 around the world has led to the spread of fear and panic for individuals and communities. In addition to following physical precautions guidelines, individuals should be taking care of their psychological well-being.

Click here to learn more.

Call the NYS Coronavirus Hotline at 1-888-364-3065 for Information about Coronavirus (COVID-19)

The NYS Office for Mental Health has established a volunteer hotline for anyone feeling overwhelmed, anxious or stressed and can be reached at 1-844-863-9314

To speak with someone at ACHIEVE, please call 607.723.8361 or email with any questions or concerns.


ACHIEVE Staff Resources
Our staff are our heros – and we wish to keep everyone safe, healthy, and updated on important information and resources. All of our updates and resources for staff can be found on their Paylocity Community tab, which you can access here.
ACHIEVE Staffing COVID-19 Benefits
Please know how deeply we value your commitment to our agency and the individuals we support. We know that you may have heard of some benefits available to you because of new laws passed to support the workforce across our country during the COVID emergency. This can be a confusing time and we hope the following information is helpful to you.

Economic Impact Payments
The federal government will be sending out relief checks to a large number of people, as follows:

  • $1,200 – if you file your taxes individually and have an “adjusted gross income” of no more than $75,000
  • $2,400 – if you file as a married couple with a joint return and your income is no more than $150,000
  • Parents also receive $500 for each qualifying child
  • Checks should begin to be issued around the third week of April

For more information visit:

State & Federal Tax Returns
Normally, personal income tax returns must be filed by April 15 each year. Due to the COVID emergency, NYS and the federal government have extended this deadline until July 15, 2020. In NY, if you had tax payments due on April 15, those may also be deferred until July 15, 2020 without penalties or interest. See for more info:

Evictions & Foreclosure Proceedings Relief
On March 20, NYS announced that for the next 90 days there will be no enforcement of eviction proceedings for residential leases and that mortgage foreclosure proceedings will be suspended for 90 days. This does not necessarily mean that you rent or mortgage payments are not due or that it is waived. It means that your landlord cannot evict you for nonpayment of rent for at least 90 days (until about mid-June). For more information click here:

Student Loan Relief
Certain federal student loan payments (including principal and interest) will be temporarily suspended through September 30. Interest will not accrue during this 6-month period. Not every federal loan qualifies for this relief and borrowers should contact the company that services their loan to find out whether they qualify for this relief. For more information click here:

Unemployment Insurance
If you or a loved one needs to file for unemployment, please visit for additional information. Applications for unemployment can be completed online at

Life, Property (Homeowners and Renters) & Casualty Insurance
If you have a life insurance policy and can demonstrate financial hardship, you may qualify for relief for 90 days from the payment of your premiums.
For property (homeowners and renters) and casualty insurance policies, you may also qualify for a 60-day grace period for the payment of premiums if you are experiencing financial hardship.
You should reach out to your insurance carrier for more details.

Health Insurance
If you or a family member find yourself without health insurance, you may be able to obtain coverage through NYS during a special enrollment period that runs from 4/1-4/15. In addition, if a loved one loses their job due to COVID, you may be able to apply with NYS for coverage. Visit or call 855-355-5777 for additional information.

Employee Assistance Program & Other Resources
NY has made an emotional support line available for any New Yorker experiencing increased anxiety due to this crisis. The line is staffed by volunteers, including mental health professionals, with training in crisis counseling. The number is 1-844-863-9314.
Please also remember the resources made available to you through our Employee Assistance Program. NexGen EAP is your confidential EAP, Work/Life, Wellness, and Health Advocacy benefit provided by ACHIEVE at no cost to you. CALL 1.800.327.2255 or ONLINE

The information provided in this alert is not legal or tax advice. It is for general informational
purposes. You should consult your attorney or tax professional with any questions.

As our community faces trying times, we wanted to take a moment and reflect on some of the most amazing people we know – our staff! Our individuals rely on us, specifically our Direct Support Professionals, each and every day. Our DSPs are there to make sure those we support feel safe, happy, and stay healthy.
They are the ones ensuring that everyone is properly cared for, and, most importantly, being a friend when they need it most. We continue to take all precautions necessary to ensure our staff and individuals supported are protected, and simply wish to tell our phenomenal staff, THANK YOU.

It’s okay not to be okay. 


Mental Health is just as important as Physical Help.


We encourage everyone to call the New York State Emotion Support Hotline for free and confidential support.




8 AM – 10 PM, 7 days a week

Get an ACHIEVE Face Mask today!

We will NOT be shipping purchased face masks.

Face masks will be interofficed or will need to be picked up at:
4733 Vestal Parkway East
Vestal, NY 13850

For more information, please contact

Face Mask Order Form

  • Price: $5.00
    This non-medical 2-ply face mask is made from cotton and polyester. Has a soft 100% cotton jersey inner layer and water repellent 100% polyester outer layer. Stretchable ear loops provide for easier, more comfortable wear. These cloth face masks are washable and reusable. Size: 4-3/4" x 8-1/2".
  • Price: $5.00
    This non-medical 2-ply face mask is made from cotton and polyester. Has a soft 100% cotton jersey inner layer and water repellent 100% polyester outer layer. Stretchable ear loops provide for easier, more comfortable wear. These cloth face masks are washable and reusable. Size: 4-3/4" x 8-1/2".
  • $0.00
  • American Express
    Supported Credit Cards: American Express, Discover, MasterCard, Visa